Return / Swarp Policy

Change Of Mind Returns

Unfortunately we don't accept change mind returns or swarps;

Missed Pickups From Freight Depot

For missed pickups from the freight depots, if it is returned to us customer will need to pay for the shipping cost for both returning it to us and sending it back to the pickup depot again, and no refund will be provided if the customer fails to do so.

Other Returns

AU Barn Door will accept product returns or refund or partly refund for repair:

• Items damaged during transportation (we must be notified within 7 business days after the items were delivered or collected from the freight depot)
• Items lose during transportation (we must be notified within 7 business days after the items were delivered)
• Items damaged or lose by our faulty
  

For returning a damaged/defective product which at our fault, we will response for the freight charge (For returning the faulty product and re-sending the replacement, but only to the receiving address on the original invoice/quote or );

Please note, check the product carefully before installation, as we are not responsible for any cost involved by the installation;

AU Barn Door Reserves The Rights to:

Check the condition of the returned items prior to provide refund or exchange, this may result the refuse of refund or exchange providing.

• The original AU Barn Door receipt or invoice or order emails is the best proof of your purchasing
• Refund will be processed by the original payment method

Online Orders

For online orders, please check the items' condition before signing the delivery proof. If the items were damaged please let the delivery driver know and take pictures of the damaged items and let us know wtihin 7 days. You will be requested to provide proof relevant to the damage is not your fault. We will work out a solution with you.

Under the Australia Consumer Law, for the returns please contact us for the return or exchange, to our Melbourne warehouse.