Delivery & Shipment
Please note, don't put in ''PO Box'' as your receiving address, as mostly we do the delivery through courier company, they don't deliver items to PO Box.
For large items (barn doors) we provide two delivery options:
- Home delivery (will need tailgate truck for delivery with surcharge if you don't have a forklift at the receiving address)
- Freight depot pick (We send your order to your closest freight depot, collection is needed from there, it will be much cheaper and faster, check your local freight depot here)
- For vic metro customers, you can either pick up from our Derrimut store or choose the local delivery option;
- For some regional area we can only provide freight depot pick up option;
We do delivery to nationwide Australia, usually same day despatch, it will take 3-7 business days, delivery time provided by courier company, estimates only, it may delay due to natural reasons and the place you live.
For some regional area customers, even you have selected the home delivery option, collection may still needed, as your address may be outside the courier company's servicing area.
No urgent orders, all delivery dates provided are estimated only.
Please check the items's condition once received/picked up your order. If you find the package is damaged please take pictures of both the damaged package and the damaged item inside, then contact us within 7 business days.