Delivery & Shipment

Due the COVID-19 in Australia, the whole freight industry is experiencing high volume of deliveries and delays, please allow some extra days for the freight to be delivered.

Currently the freight deliveries may take much longer time than normal, we can not cancel the order or provide any refund until the courier company has deemed the freight as lost.

Please note, don't put in ''PO Box'' as your receiving address, as mostly we do the delivery through courier company, they don't deliver items to PO Box.

For '' Free Shipping '' promotion, orders with barn doors, for safety, order will be sent with pallet, we will deliver it to your nearest depot (except business address with firklift available), collection is needed, please contact us for depot details or if you need a home delivery. Please note, this promotion doesn't include the regional areas in each state. We may contact you for the shipping charge after you place the order with the promotion code.

We do delivery to nationwide Australia, usually same day despatch, it will take 3-7 business days, delivery time provided by courier company, estimates only, it may delay due to natural reasons and the place you live.

No urgent custom orders, as the custom barn doors will be manufactured overseas and sent to our warehouse by sea freight, we can not tell an exact date when it will be here and it may delay by unexpected issues, all dates provided is estimated only.

Please check the items's condition before sign on the delivery proof. If you find the package is damaged please take a picture of both the damaged package and the damaged item inside, then contact us as soon as possible.

The postage is for the main cities metro in some states (Sydney, Melbourne, Brisbane, Perth, Canberra, Tasmania), if you live on the farm or outer suburban district (includes NT and  some ares in WA and TAS) please contact us for a delivery quote before placing the order.

As some of our doors(width wider than 1220mm, height over 2400mm) are big and heavy, it may need to be shipped with pallet, extra delivery charge may apply.